Shipping / Delivery / Processing Time / Damages
Shipping fees and estimated delivery times will be displayed at checkout. The pricing of shipping costs are not regulated by our company, but instead dictated by the current shipping carrier. The rates is determine by the weight and shipping destination. You will receive a Shipment Confirmation email once your order has been shipped.
The shipping method in which you choose does not change or affect our company’s current fulfillment time. Selecting any priority or expedited shipping will be upheld and guaranteed from the shipping carrier and the company is not responsible for the package not being delivered in that time frame.
We are not responsible for the following, shipping delays, losted packages marked delivered but not received. In the event that this happens, please file a claim with the shipping carrier using your tracking number. Our company will assist with the appropriate solution to any delivery issue. Please also make sure you have the correct address before placing an order. Coco’s Butters and Scrubs LLC is not responsible for a incorrect address.
Orders are typically processed to be packed and shipped out within 2-7 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in shipment of your order, we will contact you via email to keep you updated.
While our website is available to accept orders. If our team cannot fulfill these orders or guarantee delivery dates at that time. Your order will have priority as soon as we are able to resume dispatch.
Damages, we inspect all goods before they are shipped and ensure that all products are packaged safely and secured. Coco's Butters & Scrubs Online is not liable for any products damaged during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. We advise that you save all packaging materials and damaged goods before filing a claim.
